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Image for Big Book of Customer Service Training Games  Quick, Fun Activities for Training Customer Service Reps, Salespeople, and Anyone Else Who Deals with Customers

Big Book of Customer Service Training Games Quick, Fun Activities for Training Customer Service Reps, Salespeople, and Anyone Else Who Deals with Customers

By: Carlaw, Peggy, Deming, Vasudha Kathleen

Price: $12.50

Publisher: United States, McGraw-Hill Education - Europe: 1/Sep/1998

Seller ID: 10291


illustrations 224 Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rappor... View more info

Image for Get That Job - Interviews  How to Keep Your Head and Get Your Ideal Job

Get That Job - Interviews How to Keep Your Head and Get Your Ideal Job

By: N/A

Price: $17.95

Publisher: United Kingdom, Bloomsbury Publishing PLC: 1/Jun/2008

Seller ID: 17899


96 The job market has never been more competitive, and marketing yourself can be tricky. This title offers practical, step-by-step advice on preparing, writing, and presenting an impressive CV that will help you 'get your foot in the door' with prospective employers. (ISBN: 9780713685534 - When referring to this item please quote our stock ID: 17899) View more info

Image for How to Run Seminars and Workshops  Presentation Skills for Consultants, Trainers and Teachers

How to Run Seminars and Workshops Presentation Skills for Consultants, Trainers and Teachers

By: Jolles, Robert L.

Price: $35.95

Publisher: United States, John Wiley and Sons Ltd: 3/Jan/2001

Edition: 2nd ed

Seller ID: 2902


illustrations 288 Thoroughly revised edition of the best-selling skill-building consultant guide. This is a revision of its successful predecessor which has sold over 23,000 copies since it was first published in 1993. "How to Run Seminars & Workshops" has been completely revised throughout to provide the most up-to-date material currently available in the field. An entirely new chapter examines the state-of-the-art technology available to presenters, especially ... View more info

Image for How to Write Better Business Letters

How to Write Better Business Letters

By: Geffner, Andrea B.

Price: $16.99

Publisher: United States, Barron's Educational Series Inc.,U.S.: 1/Jan/2007

Edition: 4th Edition

Seller ID: 14071


Illustrations 208 Updated to reflect uses of current word processing software and Internet communication, as well as to review standard business correspondence formats, this book instructs on how to write effective examples of every kind of business letter. It presents about 75 model letters in categories that include credit applications, letters of inquiry, orders of goods and services, formal business announcements, letters of recommendation, and sales promotional lett... View more info

Image for Interview Skills That Win the Job  Simple Techniques for Answering All the Tough Questions

Interview Skills That Win the Job Simple Techniques for Answering All the Tough Questions

By: Spiropoulos, Michael

Price: $16.99

Publisher: Australia, Allen & Unwin: 1/Jan/2005

Seller ID: 7102


illustrations 160 Got a job interview next week? Congratulations! Interviews are the deal-breaker that can win or lose you the job, so now's the time to brush up on those interview skills. Have you prepared answers for all the tricky questions that interviewers can throw at you, like 'Why would you like to work here?', 'What are your weaknesses?', or those thorny scenario questions where you have to think on your feet? "Interview Skills that Win the Job" will giv... View more info

Image for Knockout presentations : How to Deliver Your Message with Power, Punch, and Pizzazz

Knockout presentations : How to Deliver Your Message with Power, Punch, and Pizzazz

By: DiResta, Diane

Price: $31.95

Publisher: USA, Chandler House Press:

Seller ID: 2908


how to deliver your message with power, punch, and pizzazz How to deliver your message with power, punch, and pizzazz (ISBN: 9781886284258 - When referring to this item please quote our stock ID: 2908) View more info

Image for Translator as Communicator

Translator as Communicator

By: Hatim, Basil, Mason, Ian

Price: $49.95

Publisher: United Kingdom, Taylor & Francis Ltd: 12/Dec/1996

Seller ID: 4886


black & white illustrations 256 First published in 1996. Routledge is an imprint of Taylor & Francis, an informa company. (ISBN: 9780415117371 - When referring to this item please quote our stock ID: 4886) View more info