Big Book of Customer Service Training Games Quick, Fun Activities for Training Customer Service Reps, Salespeople, and Anyone Else Who Deals with Customers

By: Carlaw, Peggy, Deming, Vasudha Kathleen

Price: $12.50

Quantity: 1 available


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Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.

Title: Big Book of Customer Service Training Games Quick, Fun Activities for Training Customer Service Reps, Salespeople, and Anyone Else Who Deals with Customers

Author Name: Carlaw, Peggy, Deming, Vasudha Kathleen

Categories: Business & Professional,

Publisher: United States, McGraw-Hill Education - Europe: 1/Sep/1998

ISBN Number: 0070779740

ISBN Number 13: 9780070779747

Binding: Paperback

Seller ID: 10291

Description: illustrations 224 Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more. (ISBN: 9780070779747 - When referring to this item please quote our stock ID: 10291)

Keywords: industrial or vocati personnel & human re Learning English,