Big Book of Customer Service Training Games Quick, Fun Activities for Training Customer Service Reps, Salespeople, and Anyone Else Who Deals with Customers

Big Book of Customer Service Training Games Quick, Fun Activities for Training Customer Service Reps, Salespeople, and Anyone Else Who Deals with Customers

By: Carlaw, Peggy, Deming, Vasudha Kathleen

Price: $12.50

Quantity: 1 available


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Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.

Title: Big Book of Customer Service Training Games Quick, Fun Activities for Training Customer Service Reps, Salespeople, and Anyone Else Who Deals with Customers

Author Name: Carlaw, Peggy, Deming, Vasudha Kathleen

Categories: Business & Professional,

Publisher: United States, McGraw-Hill Education - Europe: 1/Sep/1998

ISBN Number: 0070779740

ISBN Number 13: 9780070779747

Binding: Paperback

Seller ID: 10291

Description: illustrations 224 Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more. (ISBN: 9780070779747 - When referring to this item please quote our stock ID: 10291)

Keywords: industrial or vocati personnel & human re Learning English,