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Business & Professional

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General learning:Business & Professional

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Big Book of Customer Service Training Games  Quick, Fun Activities for Training Customer Service Reps, Salespeople, and Anyone Else Who Deals with Customers, Carlaw, Peggy,  Deming, Vasudha Kathleen
1 Big Book of Customer Service Training Games Quick, Fun Activities for Training Customer Service Reps, Salespeople, and Anyone Else Who Deals with Customers
Carlaw, Peggy, Deming, Vasudha Kathleen
United States McGraw-Hill Education - Europe 1/Sep/1998 0070779740 / 9780070779747 illustrations 224 Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more. (ISBN: 9780070779747 - When referring to this item please quote our stock ID: 10291) 
Price: 12.50 AUD
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Business Writing  AIM Business Tools Series, Eunson, Baden
2 Business Writing AIM Business Tools Series
Eunson, Baden
Australia John Wiley & Sons Australia Ltd 23/Mar/2007 0731406494 / 9780731406494 Business Tools series 160 The ability the write well in professional situations is a much sought-after and all too rare skill. Business Writing takes a hands-on approach to help you excel in writing a range of hard-copy and electronic documents. Learn how to write effective:* letters* memos* emails* reports* website text. Expert communicator Baden Eunson shows you how to design documents, employ persuasive techniques and how to recognise (and foil) the mind games some people play. Also, discover how to avoid the pitfalls of planning and editing documents to become a proficient and fluent writer. Effective writing is a skill that everyone can develop and is a vital attribute for those who wish to succeed in the highly competitive business world. (ISBN: 9780731406494 - When referring to this item please quote our stock ID: 13406) 
Price: 29.95 AUD
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Get That Job - Interviews  How to Keep Your Head and Get Your Ideal Job
3 Get That Job - Interviews How to Keep Your Head and Get Your Ideal Job

United Kingdom Bloomsbury Publishing PLC 1/Jun/2008 0713685530 / 9780713685534 96 The job market has never been more competitive, and marketing yourself can be tricky. This title offers practical, step-by-step advice on preparing, writing, and presenting an impressive CV that will help you 'get your foot in the door' with prospective employers. (ISBN: 9780713685534 - When referring to this item please quote our stock ID: 17899) 
Price: 17.95 AUD
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How to Run Seminars and Workshops  Presentation Skills for Consultants, Trainers and Teachers, Jolles, Robert L.
4 How to Run Seminars and Workshops Presentation Skills for Consultants, Trainers and Teachers
Jolles, Robert L.
United States John Wiley and Sons Ltd 3/Jan/2001 0471397296 / 9780471397298 2nd ed illustrations 288 Thoroughly revised edition of the best-selling skill-building consultant guide. This is a revision of its successful predecessor which has sold over 23,000 copies since it was first published in 1993. "How to Run Seminars & Workshops" has been completely revised throughout to provide the most up-to-date material currently available in the field. An entirely new chapter examines the state-of-the-art technology available to presenters, especially LCD projectors, laptops with PowerPoint, electronic white boards, documents cameras, 8mm players, and the idea-behind-distance learning. Written by a tireless consultant and self-promoter, "How to Run Seminars & Workshops" is an essential resource for the ever-expanding consultant market. (ISBN: 9780471397298 - When referring to this item please quote our stock ID: 2902) 
Price: 35.95 AUD
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How to Write Better Business Letters, Geffner, Andrea B.
5 How to Write Better Business Letters
Geffner, Andrea B.
United States Barron's Educational Series Inc.,U.S. 1/Jan/2007 0764135392 / 9780764135392 4th Edition Illustrations 208 Updated to reflect uses of current word processing software and Internet communication, as well as to review standard business correspondence formats, this book instructs on how to write effective examples of every kind of business letter. It presents about 75 model letters in categories that include credit applications, letters of inquiry, orders of goods and services, formal business announcements, letters of recommendation, and sales promotional letters of the type used by direct marketers. This book also features examples of different letter formatting styles. The newly expanded chapter on e-mail correspondence includes discussion of effective presentation of Internet r sum s. (ISBN: 9780764135392 - When referring to this item please quote our stock ID: 14071) 
Price: 16.99 AUD
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Interview Skills That Win the Job  Simple Techniques for Answering All the Tough Questions, Spiropoulos, Michael
6 Interview Skills That Win the Job Simple Techniques for Answering All the Tough Questions
Spiropoulos, Michael
Australia Allen & Unwin 1/Jan/2005 1741141885 / 9781741141887 illustrations 160 Got a job interview next week? Congratulations! Interviews are the deal-breaker that can win or lose you the job, so now's the time to brush up on those interview skills. Have you prepared answers for all the tricky questions that interviewers can throw at you, like 'Why would you like to work here?', 'What are your weaknesses?', or those thorny scenario questions where you have to think on your feet? "Interview Skills that Win the Job" will give you the confidence you need to stay calm and in control to impress even the most hardened of interviewers. No more long-winded answers, debilitating nerves or being stumped by difficult questions - here are all the tips you need for interview success. More than a guide to answering questions, "Interview Skills that Win the Job" covers everything you need to know, from what to do when faced with a panel of interviewers, to selecting an appropriate outfit and ensuring your body language gives the right message. Don't let this potentially nerve-wracking experience undo your chances, do your homework before the interview, and win the job of your dreams. (ISBN: 9781741141887 - When referring to this item please quote our stock ID: 7102) 
Price: 16.99 AUD
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Knockout presentations : How to Deliver Your Message with Power, Punch, and Pizzazz, DiResta, Diane
7 Knockout presentations : How to Deliver Your Message with Power, Punch, and Pizzazz
DiResta, Diane
USA Chandler House Press 1886284253 / 9781886284258 how to deliver your message with power, punch, and pizzazz How to deliver your message with power, punch, and pizzazz (ISBN: 9781886284258 - When referring to this item please quote our stock ID: 2908) 
Price: 31.95 AUD
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Nursing Care  Theory and Practice, Tabbner, A.R.,  Chandler, Jackie,  Chandler, Jackie
8 Nursing Care Theory and Practice
Tabbner, A.R., Chandler, Jackie, Chandler, Jackie
United Kingdom Elsevier Health Sciences 31/Jan/1997 0443054347 / 9780443054341 3rd ed 125 illus 772 Edited by J O Chandler, revised by the Faculty of Biomedical & Health Sciences, RMIT, Vic, AustraliaThis best selling text provides the foundations of knowledge and skills of nursing care while covering relevant nursing process, terminology and philosophy. (ISBN: 9780443054341 - When referring to this item please quote our stock ID: 5398) 
Price: 50.00 AUD
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Scientists Must Write  A Guide to Better Writing for Scientists and Engineers, Barrass, Dr. Robert
9 Scientists Must Write A Guide to Better Writing for Scientists and Engineers
Barrass, Dr. Robert
United Kingdom Taylor & Francis Ltd 11/May/1978 0412154307 / 9780412154300 illustrations 190 Writing is an important part of science but many students receive no formal training in the art of writing. They need to be able to write good English if they are to be effective as scientists and engineers. This book, by a scientist, is not a textbook on English grammar: nor is it just one more book on how to write a technical report, or a thesis, or a paper for publication. It is, instead, about all the ways in which writing is important to scientists and engineers in helping them to remember to observe, to think, to plan, to organize and to communicate. Scientists and engineers, whether they are students wishing to be clear and succinct in course work and examinations, or working scientists and engineers needing to be able to communicate more effectively with their colleagues, will find this book an invaluable aid. (ISBN: 9780412154300 - When referring to this item please quote our stock ID: 5723) 
Price: 39.95 AUD
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Speaking Persuasively  The Essential Guide to Giving Dynamic Presentations and Speeches, McCarthy, Patsy,  Hatcher, Caroline
10 Speaking Persuasively The Essential Guide to Giving Dynamic Presentations and Speeches
McCarthy, Patsy, Hatcher, Caroline
Australia Allen & Unwin 1/Aug/2002 1865088110 / 9781865088112 figures, 10photos, 10cartoons 288 To succeed in business, your message must be heard, understood and remembered. This book, with its combination of practical tips and case studies from the experts, will help you to become a more powerful and persuasive speaker, whether pitching for business or presenting to the Board. As a consultant in speech training, I can recommend it unreservedly. Clare Willis, Senior Consultant, Speak First Training, London YOU CAN BECOME A CONFIDENT PUBLIC SPEAKER Speaking is one of the most powerful ways of influencing others at work and in life. And yet for many of us, speaking in front of large or small groups of people is one of our greatest fears. Speaking Persuasively shows you how to convert anxiety into effective communication. LEARN HOW TO GIVE DYNAMIC PRESENTATIONS AND SPEECHES Using real examples, Speaking Persuasively shows you how to hone your speaking skills in business and politics, in the classroom and in the community. It explains how to order your material, attract the audience's attention (and keep it), control your voice and adapt your techniques for different situations.
It also includes practical advice on making a successful business pitch, communicating across cultures and handling the media. Speaking Persuasively is for anyone who wants to become a more persuasive and more impressive public speaker. Valuable information that will make the first-timer more comfortable and the gifted public speaker more persuasive. Shari Armistead, Senior Media Advisor to Queensland Minister for Education Strips away the mystery of the mass media performance. A useful guide for those on both sides of the microphone. Ellen Fanning, television and radio presenter (ISBN: 9781865088112 - When referring to this item please quote our stock ID: 9489) 
Price: 29.95 AUD
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Steps to Success: E-mail Etiquette  how to Get the Best Results from Your E-mails
11 Steps to Success: E-mail Etiquette how to Get the Best Results from Your E-mails

UK Bloomsbury 0747573530 / 9780747573531 (ISBN: 9780747573531 - When referring to this item please quote our stock ID: 12171) 
Price: 19.95 AUD
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Successful Presentations: DVD and Student's Book Pack  A Video Series Teaching Business Communication Skills for Adult Professionals, Hughes, John,  Mallett, Andy
12 Successful Presentations: DVD and Student's Book Pack A Video Series Teaching Business Communication Skills for Adult Professionals
Hughes, John, Mallett, Andy
United Kingdom Oxford University Press 20/Mar/2012 019476835X / 9780194768351 A Video Series Teaching Business Communication Skills for Adult Professionals (ISBN: 9780194768351 - When referring to this item please quote our stock ID: 22852) 
Price: 49.95 AUD
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Translator as Communicator, Hatim, Basil,  Mason, Ian
13 Translator as Communicator
Hatim, Basil, Mason, Ian
United Kingdom Taylor & Francis Ltd 12/Dec/1996 0415117372 / 9780415117371 black & white illustrations 256 First published in 1996. Routledge is an imprint of Taylor & Francis, an informa company. (ISBN: 9780415117371 - When referring to this item please quote our stock ID: 4886) 
Price: 49.95 AUD
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