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Business & Professional

 - 12 items found in your search
General learning:Business & Professional

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Big Book of Customer Service Training Games  Quick, Fun Activities for Training Customer Service Reps, Salespeople, and Anyone Else Who Deals with Customers, Carlaw, Peggy,  Deming, Vasudha Kathleen
1 Big Book of Customer Service Training Games Quick, Fun Activities for Training Customer Service Reps, Salespeople, and Anyone Else Who Deals with Customers
Carlaw, Peggy, Deming, Vasudha Kathleen
United States McGraw-Hill Education - Europe 1/Sep/1998 0070779740 / 9780070779747 illustrations 224 Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more. (ISBN: 9780070779747 - When referring to this item please quote our stock ID: 10291) 
Price: 12.50 AUD
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Business Writing  AIM Business Tools Series, Eunson, Baden
2 Business Writing AIM Business Tools Series
Eunson, Baden
Australia John Wiley & Sons Australia Ltd 23/Mar/2007 0731406494 / 9780731406494 Business Tools series 160 The ability the write well in professional situations is a much sought-after and all too rare skill. Business Writing takes a hands-on approach to help you excel in writing a range of hard-copy and electronic documents. Learn how to write effective:* letters* memos* emails* reports* website text. Expert communicator Baden Eunson shows you how to design documents, employ persuasive techniques and how to recognise (and foil) the mind games some people play. Also, discover how to avoid the pitfalls of planning and editing documents to become a proficient and fluent writer. Effective writing is a skill that everyone can develop and is a vital attribute for those who wish to succeed in the highly competitive business world. (ISBN: 9780731406494 - When referring to this item please quote our stock ID: 13406) 
Price: 29.95 AUD
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Get That Job - Interviews  How to Keep Your Head and Get Your Ideal Job
3 Get That Job - Interviews How to Keep Your Head and Get Your Ideal Job

United Kingdom Bloomsbury Publishing PLC 1/Jun/2008 0713685530 / 9780713685534 96 The job market has never been more competitive, and marketing yourself can be tricky. This title offers practical, step-by-step advice on preparing, writing, and presenting an impressive CV that will help you 'get your foot in the door' with prospective employers. (ISBN: 9780713685534 - When referring to this item please quote our stock ID: 17899) 
Price: 17.95 AUD
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How to Run Seminars and Workshops  Presentation Skills for Consultants, Trainers and Teachers, Jolles, Robert L.
4 How to Run Seminars and Workshops Presentation Skills for Consultants, Trainers and Teachers
Jolles, Robert L.
United States John Wiley and Sons Ltd 3/Jan/2001 0471397296 / 9780471397298 2nd ed illustrations 288 Thoroughly revised edition of the best-selling skill-building consultant guide. This is a revision of its successful predecessor which has sold over 23,000 copies since it was first published in 1993. "How to Run Seminars & Workshops" has been completely revised throughout to provide the most up-to-date material currently available in the field. An entirely new chapter examines the state-of-the-art technology available to presenters, especially LCD projectors, laptops with PowerPoint, electronic white boards, documents cameras, 8mm players, and the idea-behind-distance learning. Written by a tireless consultant and self-promoter, "How to Run Seminars & Workshops" is an essential resource for the ever-expanding consultant market. (ISBN: 9780471397298 - When referring to this item please quote our stock ID: 2902) 
Price: 35.95 AUD
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How to Write Better Business Letters, Geffner, Andrea B.
5 How to Write Better Business Letters
Geffner, Andrea B.
United States Barron's Educational Series Inc.,U.S. 1/Jan/2007 0764135392 / 9780764135392 4th Edition Illustrations 208 Updated to reflect uses of current word processing software and Internet communication, as well as to review standard business correspondence formats, this book instructs on how to write effective examples of every kind of business letter. It presents about 75 model letters in categories that include credit applications, letters of inquiry, orders of goods and services, formal business announcements, letters of recommendation, and sales promotional letters of the type used by direct marketers. This book also features examples of different letter formatting styles. The newly expanded chapter on e-mail correspondence includes discussion of effective presentation of Internet r sum s. (ISBN: 9780764135392 - When referring to this item please quote our stock ID: 14071) 
Price: 16.99 AUD
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Interview Skills That Win the Job  Simple Techniques for Answering All the Tough Questions, Spiropoulos, Michael
6 Interview Skills That Win the Job Simple Techniques for Answering All the Tough Questions
Spiropoulos, Michael
Australia Allen & Unwin 1/Jan/2005 1741141885 / 9781741141887 illustrations 160 Got a job interview next week? Congratulations! Interviews are the deal-breaker that can win or lose you the job, so now's the time to brush up on those interview skills. Have you prepared answers for all the tricky questions that interviewers can throw at you, like 'Why would you like to work here?', 'What are your weaknesses?', or those thorny scenario questions where you have to think on your feet? "Interview Skills that Win the Job" will give you the confidence you need to stay calm and in control to impress even the most hardened of interviewers. No more long-winded answers, debilitating nerves or being stumped by difficult questions - here are all the tips you need for interview success. More than a guide to answering questions, "Interview Skills that Win the Job" covers everything you need to know, from what to do when faced with a panel of interviewers, to selecting an appropriate outfit and ensuring your body language gives the right message. Don't let this potentially nerve-wracking experience undo your chances, do your homework before the interview, and win the job of your dreams. (ISBN: 9781741141887 - When referring to this item please quote our stock ID: 7102) 
Price: 16.99 AUD
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Knockout presentations : How to Deliver Your Message with Power, Punch, and Pizzazz, DiResta, Diane
7 Knockout presentations : How to Deliver Your Message with Power, Punch, and Pizzazz
DiResta, Diane
USA Chandler House Press 1886284253 / 9781886284258 how to deliver your message with power, punch, and pizzazz How to deliver your message with power, punch, and pizzazz (ISBN: 9781886284258 - When referring to this item please quote our stock ID: 2908) 
Price: 31.95 AUD
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Mosby's Dictionary of Medicine, Nursing and Health Professions, Harris, Peter,  Nagy, Sue,  Vardaxis, Nicholas J.
8 Mosby's Dictionary of Medicine, Nursing and Health Professions
Harris, Peter, Nagy, Sue, Vardaxis, Nicholas J.
Australia Elsevier Australia 20/May/2012 072954138X / 9780729541381 (ISBN: 9780729541381 - When referring to this item please quote our stock ID: 29904) 
Price: 119.00 AUD
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Nursing Care  Theory and Practice, Tabbner, A.R.,  Chandler, Jackie,  Chandler, Jackie
9 Nursing Care Theory and Practice
Tabbner, A.R., Chandler, Jackie, Chandler, Jackie
United Kingdom Elsevier Health Sciences 31/Jan/1997 0443054347 / 9780443054341 3rd ed 125 illus 772 Edited by J O Chandler, revised by the Faculty of Biomedical & Health Sciences, RMIT, Vic, AustraliaThis best selling text provides the foundations of knowledge and skills of nursing care while covering relevant nursing process, terminology and philosophy. (ISBN: 9780443054341 - When referring to this item please quote our stock ID: 5398) 
Price: 50.00 AUD
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Steps to Success: E-mail Etiquette  how to Get the Best Results from Your E-mails
10 Steps to Success: E-mail Etiquette how to Get the Best Results from Your E-mails

UK Bloomsbury 0747573530 / 9780747573531 (ISBN: 9780747573531 - When referring to this item please quote our stock ID: 12171) 
Price: 19.95 AUD
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Successful Presentations: DVD and Student's Book Pack  A Video Series Teaching Business Communication Skills for Adult Professionals, Hughes, John,  Mallett, Andy
11 Successful Presentations: DVD and Student's Book Pack A Video Series Teaching Business Communication Skills for Adult Professionals
Hughes, John, Mallett, Andy
United Kingdom Oxford University Press 20/Mar/2012 019476835X / 9780194768351 A Video Series Teaching Business Communication Skills for Adult Professionals (ISBN: 9780194768351 - When referring to this item please quote our stock ID: 22852) 
Price: 49.95 AUD
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Translator as Communicator, Hatim, Basil,  Mason, Ian
12 Translator as Communicator
Hatim, Basil, Mason, Ian
United Kingdom Taylor & Francis Ltd 12/Dec/1996 0415117372 / 9780415117371 black & white illustrations 256 First published in 1996. Routledge is an imprint of Taylor & Francis, an informa company. (ISBN: 9780415117371 - When referring to this item please quote our stock ID: 4886) 
Price: 49.95 AUD
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